GENERAL TERMS AND CONDITIONS

Casper travel d.o.o.,address:street 13 Jul bb(BSP building-office number 7), 85310 Budva (hereinafter as Agency), is tourist agency which provides accommodation by making reservations on behalf of the owner and for his account. Agency insures accommodation, organize  transfer, excursions and other tourist services except in case of special conditions like wars, strikes, acts of terrorism, natural disasters, ect.

-BOOKING AND PAYMENT-

Booking inquiries for accommodation are sent electronically by e-mail. The reservation requires paying deposit of 20-50% to the payment instruction   given by the Agency. Upon receiving the deposit the Agency issues payment confirmation and voucher which contains all details of the reservation.

The agency accepts no charges by bank payments. All amounts indicated in the invoice have to be logged in total on the account of the Agency. 

-STAYING (LOCAL) TAX-

According to the low about staying tax of the Montenegro ,every quest is obligated to pay the staying tax.

€1.00 per person / day for persons over 18 years
€0.50 per person / day for children from 12 to 18 years
Children under 12 years of age pay no tax

-PRICE-

The prices are given  in EURO . 
per apartment / day in apartments; per person / day in rooms
Additional services as  transfer, excursions etc are not included in the price and are charged separately. 
In case of any change of the price which occur change after guest made an inquiry and before the deposit payment, the agency is required to inform the guest of the change. For the guests who had already paid the deposit amount, the agency guarantees the prices which were valid before the change.

-AGENCY'S AND OWNER'S OBLIGATIONS-

The agency's obligation is to take care of carrying out the services  and  about the rights and interests of the guest according to good habits in tourism. The owner is obliged to insure that the guest gets all reserved and paid services. Therefore he is responsible to the guest for non-fulfillment of the services or part of the services the guest paid for. Agency and the owner exclude every responsibility for non fulfillment of the services in the circumstances cause by any higher force.

- GUEST'S OBLIGATIONS-

Guest is  obligated to: have  a valid documents; respect customs and foreign regulations of the Republic of Montenegro;follow the home rules of the reserved accommodation unit and cooperate with the owner and agency in good intention; to pay  for any caused damage in the unit; 

- AGENCY'S RIGHT TO CHANGES AND CANCELLATION-

Agency can change or even cancel the reserved accommodation if before or during vacation unexpected circumstances occur that can’t  be avoided. In this situation Agency should with help of the owner offer the guest alternative accommodation while the change can be done only by the guest's approval. Offered alternative accommodation should be the same or higher category from the reserved accommodation category. The difference in price between the reserved accommodation and alternative accommodation will be covered by the agency. If it is not possible to find the alternative accommodation the agency has to return the whole paid reservation amount.

- GUEST'S RIGHT TO CHANGES AND CANCELLATION-

If the guest wants to cancel the reserved  accommodation, he has to do it via e-mail. Upon receiving the notification the agency applies cancelation cost regulations for private accommodation.
in apartments/rooms 
-for the cancellation over 30 days prior to begin of accommodation service the Agency charges on behalf of the owner 30% of the paid deposit.
-for the cancellation less than 30 days prior to begin of accommodation service the Agency on behalf of the owner keeps 100% of the paid deposit.
 

- LUGGAGE-

The agency is not responsible for the damaged, stolen or lost luggage in the accommodation unit. 

- TRAVEL INSURANCE-

Our prices don't include travel insurance of travel risk.

- COMPLAINTS-

Guest has right to ask for adequate compensation for not received paid services. On request the guest must enclose a written objection.

Complaints procedure: the guest must inform the owner and agency upon arrival if he is not satisfied with the accommodation unit condition. The guest has to cooperate with the agency and the owner in order to resolve problems. If the complaint is justified and the owner's service is not satisfying, the agency will try everything that the guest receives except able solution equal to paid service to the owner. The agency and the owner must not provide the guest with the alternative accommodation of lower category. if the guest leaves on his own the accommodation unit and find another accommodation and in that way doesn't offer a chance to agency to resolve the problem he has no right to ask the refund or compensation for damage.

the guest has to not later than 8 days upon return from trip send a written complaint (with the report signed by the owner and eventual caused expenses) to the agency. The agency has to solve the complaint within 14 days of the complaint receipt. The guest renounce of any mediation of other person, court institution or giving information to media until the agency resolves the issue. This excludes the guest's right to non-material damages. The agency will take into consideration only properly filled complaints received within 14 days. 

- NOTICE-

By paying the deposit for reservation the guest accepts these general terms.